DM Clean | Terms and Conditions

TERMS & CONDITIONS

About DMclean

DMclean provides professional domestic cleaning services to a high standard using professional cleaning products and equipment.

We are fully insured and DBS checked and provide a range of cleaning services, including regular domestic cleaning, one-off and deep cleaning, end of tenancy cleaning and other cleaning services agreed with the customer.

Prices

Regular domestic cleaning starts from £50, with a minimum 2-hour booking.

Prices for deep cleaning, end of tenancy cleaning and other one-off services depend on the size and condition of the property and the work required.

Unless otherwise agreed, our prices include professional cleaning products and equipment.

Prices quoted by DMclean are not negotiable and we do not price match.

Quotes & Before We Start

Where appropriate, we may arrange to view the property or request photographs before providing a quote.

Your requirements and the condition of the property will be assessed before the work is agreed.

For one-off, deep cleaning and end of tenancy cleaning, we may provide a written quotation detailing the agreed work and price.

Please tell us about any areas requiring particular attention before the clean begins.

Customer Satisfaction

We want our customers to be happy with the service provided.

If you are not satisfied with any aspect of the cleaning, please contact DMclean within 24 hours of completion of the clean and provide details of the issue.

Where appropriate, we will arrange to return and rectify the areas concerned as soon as reasonably possible.

We do not provide refunds.

Any issue reported after 24 hours may not be eligible for a return visit, as we cannot verify the condition of the property after this period.

On the Day of the Clean

Where possible, we respectfully request that the property is vacant while cleaning is being carried out.

If you work from home or need to remain at the property, please allow us sufficient access to the areas being cleaned so that we can work safely and efficiently.

We will make reasonable efforts to clean underneath and around furniture. However, for safety reasons, we cannot move very heavy or large items such as wardrobes, large sofas or other heavy furniture.

If you would like an area underneath or behind heavy furniture cleaned, please arrange for the furniture to be moved before we arrive.

Infestations & Unsafe Conditions

DMclean reserves the right to refuse or stop cleaning where there is an active infestation, including fleas, bed bugs, rodents or similar pests.

We may also refuse to carry out work where we believe conditions present a risk to health or safety.

If an infestation or unsafe condition was not disclosed before the appointment and prevents us from carrying out the agreed work, cancellation charges may apply.

Photos & Social Media

We may take before-and-after photographs to document the condition of the property and the cleaning work completed.

We will ask for your permission before using identifiable photographs for advertising, our website or social media.

You are under no obligation to give permission.

Payment

Unless otherwise agreed in writing, full payment, minus any deposit already paid, is due on the day the cleaning service is completed.

Payment should be made by bank transfer.

Invoices can be provided where required.

Repeated late or missed payments may result in DMclean suspending or terminating future cleaning services.

Any different payment terms agreed with commercial clients, agencies or other organisations will be confirmed separately.

Deposits

A 50% deposit may be required to secure one-off, deep cleaning and end of tenancy cleaning bookings.

The deposit reserves the agreed date and time specifically for your booking.

Deposits are non-refundable and non-transferable if you cancel the booking.

The deposit cannot be transferred to another date, customer or property unless DMclean agrees otherwise in writing.

The remaining balance is due on completion of the clean.

Cancellations

If you need to cancel or rearrange a cleaning appointment, please contact DMclean as soon as possible.

For regular domestic cleaning, we require at least 48 hours' notice of cancellation.

Cancellations made with less than the required notice may be charged at the full booked price.

For one-off, deep cleaning and end of tenancy bookings where a deposit has been paid, the deposit is non-refundable and non-transferable if the customer cancels.

If someone in the household has a contagious illness or there is another situation that could create a health or safety risk, please contact us before the appointment.

Access to the Property

It is the customer's responsibility to ensure that DMclean can access the property at the agreed time.

Keys, keysafe codes, alarm information or other access arrangements should be provided in advance where necessary.

If we are unable to access the property as arranged, the booked cleaning service may be charged at the full price.

Please make sure any keysafe codes or access instructions provided to us are correct and up to date.

Confidentiality & Privacy

DMclean respects the privacy of our customers.

Information obtained while providing cleaning services will be treated confidentially and will not be unnecessarily disclosed to third parties.

We will not publicly identify a customer or property in connection with our cleaning services without permission, except where disclosure is required by law or reasonably necessary for the operation of the service.

Working Hours

Our usual working hours are approximately 7:00 am to 5:00 pm, Monday to Friday, although appointments outside these hours may occasionally be available by prior arrangement.

There may be occasions when DMclean is unavailable due to holidays, illness or unforeseen circumstances.

Where possible, customers will be given as much notice as reasonably possible if an appointment needs to be changed.

Damage & Breakages

DMclean takes reasonable care when working in customers' properties.

Please inform us before cleaning begins about any particularly fragile, valuable, damaged or unstable items.

If accidental damage occurs during a clean, please contact us as soon as possible so that the circumstances can be reviewed.

DMclean is fully insured.

Changes to These Terms

DMclean may update these Terms & Conditions from time to time.

The current version published on our website will apply to new bookings. Where appropriate, existing regular customers will be informed of significant changes affecting their cleaning service.